Returns & Exchanges
Returns or Exchanges may be done within 14 days from purchase date. We kindly ask that all valid returns must be in unworn condition with attached tags and packaging.
Wander Kagu will not accept any returned merchandise without prior written communication and valid Return Authorization Number.
Upon inspection and approval, Exchange will be provided,No Refunds.
All sale items, discounted and promotional merchandise, including any discount/promo codes used are FINAL SALE and are ineligible to be returned or exchanged.Wander Kagu does not accept or assume any responsibility for loss of or damage toreturned goods whilst in transit from the customer. It is therefore strongly recommended customers use an appropriate carrier with a tracking or trace system.
All charges incurred as the result of an exchange (ie. shipping, duties, and taxes) are the customer’s responsibility. In the case of an exchange the customer will be required to pay an additional re-shipping fee.
Lost or Damaged Items
You understand and agree that Wander Kagu shall not be liable for any direct or indirect damages done by any of the services we provide. All items are purchased at your own risk.
Any damage caused from shipping is to be taken up by you with the shipping company. WanderKagu will provide you with the tracking number and contact information for the shipping company as needed.
Once this information is provided to you, it is your responsibility as the customer to contact and deal with the shipping company.
Please note that international orders are shipped via regular airmail and do not come with a tracking number.
We do not assume any responsibility for lost packages.
Returned to Sender (RTS) Packages
In the event that an order is returned to us marked as ‘RTS’ (return to sender) the customer will be contacted immediately and a postage fee will be applied for the cost of re-shipping.
If the customer cannot be reached and there is no reply the order will automatically be cancelled and refunded less the original shipping cost and any duties incurred by Wander Kagu while accepting the RTS package.Wander Kagu is not responsible for ‘unclaimed’, ‘refused’, or lost packages shipped to the stated address given for the order.
Change of Address
If in the instance a customer would like a package shipped to an address other than the one registered to the credit card it is possible that these details will need to be verified for security purposes, otherwise we reserve the right to only ship to the billing address.
If the order has already been shipped and in the mail stream, the address cannot be changed and will have to wait to be RTS (returned to sender), at which time the customer will be contacted and issued a re-shipping fee.
Purchases made through the Wander Kagu Online Store are secured through PayPal, the most trusted internet payment processing company.
All personal and credit card information transmitted are handled by PayPal’s secure connection.
All personal contact information transmitted to us will not be shared, sold or solicited.
If you have questions regarding these terms, please contact us at firstname.lastname@example.org anytime.